LEGAL

- Is it legal to download music on the Beatjoint website?
Yes, all available tracks on Beatjoint are legally downloadable, without any Digital Rights Management (DRM).

PAYMENT

- What type of payment is accepted by Beatjoint?
We accept all kinds of credit cards (Visa, Mastercard), but we do not accept PayPal payments for the moment.

- Is it safe to pay by credit card?
The payment on the Beatjoint website is managed by HSBC. In effort of ensuring the highest degree of safety, Beatjoint has therefore decided not to store any payment information.

- How can we purchase tracks and albums on Beatjoint?
It is very simple !
1. Create your cart by selecting products in the catalogue
2. Identify yourself: Create a new account or login with your existing account
3. Pay for the items on your cart
4. Download the files you ordered

DOWNLOADING YOUR ORDER

- How do I download the tracks and albums that I ordered?
Upon confirmation and acceptance of your order, make sure that you are logged in with your login name and password. Your downloads will then be available in the section titled "YOUR DOWNLOAD(S)", then click on the "DOWNLOAD" button beside each title to retrieve each file.
WARNING : you have 72 hours to retrieve your order, beyond this period the links will disappear.

- Where will the downloaded music files appear on my computer?
By default, your downloads will appear in a folder on your desktop. You can always reset your preferences in your computer to choose where you want to download your files.

YOUR PROFILE

- How can I change my personal informations?
Once you are logged in, you can always edit your personal information (e-mail address, password, name, country, etc…), on the section called " YOUR ACCOUNT ".

BEATJOINT PLAYER

- How can I listen to excerpts of tracks?
Make sure your browser accepts POP UPS and that you have FLASH PLAYER PLUG IN. If you do not have this, you can find it on www.adobe.com. Then, You are ready to click on the green button " PLAY " which is located next to each track and album and listen to the excerpts.

YOUR PLAYLIST

- How do I get access to my playlist?
Make sure you are logged in, click on " YOUR PLAYLIST ", and you will have access to all the songs you playlisted in order to listen, and buy.

FILE SPECIFICATIONS

- What is the format and specifications of tracks offered on Beatjoint?
In order to provide an exceptional sound quality we offer all our tracks and albums in MP3 320 kbps. We also offer a portion of our catalog in WAV format. Our headlines are without DRM (digital right management), compatible with any types of numerical apparatus (MP3 player, iPod...), and can be read by all types of software and music libraries (Windows Media Player, iTunes, Serato, Final Scratch...)

SUPPORT

- Who can I contact in the event of a problem regarding downloads?
On the website, you can access a form allowing you to contact our technical support. To contact our technical support, please click on the tab of the bottom of the page titled "SUPPORT". You will have to fill out a ticket on the form provided. Once this ticket is sent, our technical department will respond as soon as possible.

TERRITORY

- Why are some songs and albums not available for some countries?
According to agreements between the labels and Beatjoint, we are compelled not to sell some part of our catalogue in specific countries. After validating your cart, you will be informed in the page "Order Confirmation" of the status of your cart with the countries specifications. You will also firnd some products marked "NOT AVAILABLE FOR YOUR REGION".